We hold every single customer in high regard. Our foremost objective is to ensure that our women’s fashion items are delivered to our customers as swiftly as possible. The following illustration outlines the journey of your order, from payment to delivery.

Note: Our orders only incur product fees and shipping fees (where applicable). Our customers are not required to pay any importing fees, duties, or VAT (Value Added Tax).

Payment Confirmation

Once your order is authorized and verified, a confirmation email will be promptly sent to you.

Processing

For all countries, it typically takes 1-2 business days to process your order. Please be aware that holidays and weekends are not counted as business days.

Shipping

Shipping to any destination worldwide generally takes approximately 7 to 14 business days. When your order is dispatched, we will notify you via email, providing a tracking number for your convenience.

Shipping Fee: For all countries, we charge a shipping fee of 6.99fororderswithatotalamountlessthan69. Orders totaling $69 or more qualify for free shipping.

Delivery

Please Note: The total time from placing your order to receiving it is the sum of the processing time and shipping time. For instance, if you order a women’s coat, it will require 1-2 business days for processing, followed by 7-14 business days for shipping. Therefore, you can anticipate receiving your order within 8-16 business days, regardless of the country.

Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If your order’s street address includes a “PO Box,” the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address containing a “PO Box,” the system will flag the order as abnormal, and our customer service team will contact you to either modify the address or cancel the order.

Track Order Status

You can track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You can expect to see updates within 72 hours of receiving this email.

To track your order, simply click on “Track Order” for detailed information. If there are no updates, you can send us an email to inquire about the specifics.

Causes of Delay

Tracking updates may be delayed due to force majeure events, including:

  • Adverse weather conditions (heavy rain, tornadoes, floods, earthquakes, etc.)
  • Local disruptions such as strikes, statutory holidays, major international conferences, etc.
  • Shortages of flights and personnel during peak seasons, along with other local factors

If you have any questions or concerns, please do not hesitate to contact us.

Address: RM 10D R1, 10/F, KIN GA IND BUILDING, 9 SAN ON STREET, TUEN MUN HONG KONG

TEL: +85268517178

Email: [email protected]

Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)

On business days, we will respond to your inquiries within 24 hours.