Q & A
Q: What payment methods do you accept for purchasing women’s fashion items?
A: We accept a variety of credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club, as well as Apple Pay. Simply enter your card details at checkout, and your payment will be securely processed.
Q: How do I determine the correct size to order for women’s clothing?
A: We recommend referring to the size chart provided on each product page for precise measurements. If you need further assistance, feel free to email us at [email protected], and our team will be happy to help.
Q: Can I cancel my order for women’s fashion items?
A: Yes, you can cancel your order and receive a full refund if the cancellation is made before your item is shipped.
Q: Is it possible to change my order after placing it?
A: If you wish to make any changes to your order, please contact our customer service team immediately at [email protected]. However, if the order has already been shipped, changes cannot be accommodated.
Q: How long will it take for my women’s fashion order to arrive?
A: The total delivery time is the sum of the order processing time and the shipping time. For example, if you order a pair of women’s pants, it typically takes 1-2 business days for processing and an additional 7-14 business days for shipping. Therefore, you can expect to receive your order within 8-16 business days.
Q: Can I track the status of my women’s fashion order?
A: Absolutely. Once your order is shipped, you will receive an email containing a tracking number that you can use to monitor the progress of your package.
Q: Can I return a women’s fashion item if I am not satisfied with it?
A: Yes, we accept returns within 30 days of the purchase date. Items must be returned in their original condition with all labels attached. We will reimburse shipping costs if the return is due to our error, but not if it is the customer’s responsibility. For further assistance, please email us at [email protected].
Q: How long does it take for a refund to be credited back to my account after returning a women’s fashion item?
A: After we receive the returned item, it may take up to 7 business days to process the refund and for it to reflect in your account. This delay is due to varying processing times between different payment providers.
If you have any additional queries or concerns, please do not hesitate to contact us.
Address: RM 10D R1, 10/F, KIN GA IND BUILDING, 9 SAN ON STREET, TUEN MUN HONG KONG
TEL: +85268517178
Email: [email protected]
Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we will respond to you within 24 hours.